At our core, we are committed to delivering high-quality products. While every item is carefully inspected before dispatch, there may be rare instances where a product is damaged in transit or has a manufacturing fault.

 

We strongly recommend checking your order as soon as it arrives. If you discover any faults, damage, or missing components, please get in touch with us within 48 hours of delivery. To help us investigate, please provide a detailed explanation of the issue along with several clear images showing the affected area(s).

 

Please retain all original packaging and keep the item in a secure location while we assess the next steps. Depending on the circumstances, we may:

•Send a qualified technician to inspect and repair the item

•Offer a replacement product

•Or, if neither option is suitable, arrange for collection and a full refund

 

A manufacturing fault refers to any defect resulting from the production process or an issue that prevents the item from functioning as intended.

 

We appreciate your cooperation in helping us resolve such matters promptly and professionally.

– For assembly

Before assembling your item, please take a moment to inspect all parts for any faults or damage. It’s also important to review the full set of instructions in advance. Please note that we’re unable to issue refunds for damage caused during assembly or for items assembled incorrectly.

– Bespoke Orders

Please note that all made-to-order and customised items are final sale. As these products are created specifically to your requirements, they cannot be cancelled, returned, or refunded under our standard returns policy.

– Sale & Ex-Display Items

Sale and ex-display items have been previously used in our showroom and may show signs of wear, including marks, dents, or surface scratches. As these items are sold as seen, they are offered at a reduced price and are non-returnable and non-exchangeable. Please ensure you are fully satisfied with the condition of the item before making your purchase.

– Product Information

Each item made from natural materials is one of a kind, with differences in texture, colour, and overall appearance that reflect its unique character. Designs featuring antique, vintage, or distressed finishes are intentionally styled with subtle imperfections to achieve an authentic, aged look.

Please be aware that due to variations in screen resolution and settings, product colours may appear slightly different in person than they do online.

– In-Store Purchases

Items purchased in-store are eligible for exchange or store credit only. Credit notes are valid for six months from the date of issue.

Please note that our in-store returns policy differs slightly from our online policy. All sale items purchased in-store are non-refundable and non-exchangeable.

Bespoke and made-to-order items follow the same return policy as outlined in our online terms — they are non-returnable and non-cancellable